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Free to Breathe Support Line Terms of Service

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The Free to Breathe call-in line offers general lung cancer education, connection to local and national resources, and opportunities for meaningful engagement to help patients and caregivers better face the challenges of lung cancer.  Services are offered free of charge.  Hours of operation of the call-in line are 8:00 a.m.- 4:00 p.m. CST.  Free to Breathe does not offer direct medical, nursing, financial, or legal assistance.  Information provided by Free to Breathe is not a substitute for medical advice, treatment, or other health care services.  You should discuss any questions related to your health care with your health care providers.  Free to Breathe may provide information to you about products, services, clinical trials, or treatments related to lung cancer; however, Free to Breathe does not endorse any specific health care resource, and you should consult with your health care providers before making any changes related to your health care. 

Phone conversations may be recorded and used for training or quality control purposes.  Information you share may also be maintained in a confidential case file, which is used for documentation purposes and to allow for continuation of the conversation in future calls.  By using the call-in line, you agree to the Terms of Service.

Terms of Service:

Terms of Service identify the legally binding terms and conditions for your use of the Free to Breathe Call-in Line. Free to Breathe offers the call-in line, including all information, tools, and services available from this line to you, based upon your acceptance of all terms, conditions, policies, and notices stated here. These terms apply to all callers. By accessing and using the call-in line, you agree to be bound by these terms. If you disagree with any of these terms, you may not access the call-in line.

What Information is Collected for Internal Research and Quality Control?

Free to Breathe gathers usage information regarding the call-in line, including number and frequency of calls, types of callers (patient with lung cancer, caregiver, or survivor), number of educational materials requested by callers, reason for the call, and age of callers. This data allows us to complete internal research and quality control to improve the quality of the call-in line services. The number of individuals provided with information about clinical trials and referred to a clinical trial matching service will also be collected.

How Does Free to Breathe Make Use of Feedback Regarding the Free to Breathe Call-in Line?

If a caller agrees to provide anonymous feedback about their experience through completion of a written or online survey, that feedback may be shared with Free to Breathe personnel for quality improvement.  Feedback will never be used to identify a caller.  Feedback will not include the caller’s name or any personal information and will not be connected in any way to information that the caller provided on the call.  Feedback will only be used to improve services provided by the Free to Breathe Call-in Line.

What are the Limits of Liability?

Use of the call-in line is voluntary.  By using the call-in line you agree that under no circumstances, including but not limited to negligence, shall Free to Breathe or its directors, employees, volunteers, or agents be liable for any direct, indirect, punitive, incidental, special, exemplary, consequential damages, or any damages whatsoever.  By using the call-in line, you agree to release, waive, and discharge Free to Breathe, its directors, employees, volunteers, and agents from all liability, claims, and causes of action based upon the actions or omissions of any of them in connection with your use of the call-in line or the information provided through the call-in line, including negligent actions or omissions, but not intentional or reckless actions or omissions.

What is the Free to Breathe Call-in Line’s Privacy Policy?

Free to Breathe takes great pride in keeping your information secure.  This is very important to our organization.  When you provide us with personal information to complete a call, you consent to our collecting this information to allow us to complete this call to address your questions.  If we ask you for your personal information for any other reason, such as connecting to a mentor, we will ask you specifically for your consent regarding this opportunity.  You may withdraw this consent anytime by contacting us at Free to Breathe, 1 Point Place, Madison, WI 53719.

Free to Breathe has put in place privacy and security safeguards to protect the confidentiality of the information it collects through the call-in line and to prevent that information from being improperly accessed, disclosed, or altered.  Your information will be used only for purposes of providing services through the call-in line and for training and quality control purposes.  We will never share your personally identifiable information with third parties without your informed consent.  We store all data on a secure server, with callers’ case information available only to Free to Breathe employees[A1]  who are directly involved with the call-in line.  Personal information is protected from unauthorized access by security techniques such as encryption practices. 

Although we take reasonable and appropriate measures to prevent unauthorized access and disclosure of your information, we cannot guarantee that your personal information or communications with the call-in line staff will not be accessed or disclosed in a manner that is inconsistent with this policy, for no database can guarantee security. 

Please be aware that any personal information that you provide during telephone or email communications with Free to Breathe may be stored.  Stored information may be used for purposes of providing you with services through the call-in line and to inform Free to Breathe program improvement and for quality control and training purposes.  Information may be provided in aggregate or limited formats to third parties to guide future activities.  Free to Breathe will not provide directly identifying information, including your name or contact information, to third parties without your prior written consent unless required by law.  We may be required to disclose your personal information as mandated by law or if you violate our Terms of Service. 

©2018 Free To Breathe | Lung Cancer Research Foundation | Federal Tax ID #14-1935776 | LCRF is a 501(c)(3) public charity.